SHIPPING INFO, PAYMENT METHODS, SHIPPING DAMAGES, RETURNS
Bet Mar currently ships only in the United States, and ships all its products by Priority Mail unless the order contains glass and then it is shipped by Federal Express only. There is a surcharge of $5.00 per (2) glass item when shipping glass. Federal Express shipping charges will be assessed at the time of shipping. We recommend calling prior to placing the online order to figure what the exact shipping costs would be and then doing the order by phone. We generally ship the same day as the order is received unless the order is placed on Saturday and it will ship out on Monday.All White Labs Yeast will only be shipped out on Tuesday, and Wednesday .
Our secure shopping cart accepts Visa or MasterCard. Our internet is secured and no credit card information is stored. However, you may also call us at 1-800-882-7713, speak with us personally and place your order, pay by credit card and we will ship that day.
We pack carefully & all items leave Bet-Mar Liquid Hobby Shop in as perfect condition as possible and all items are inspected prior to shipping. However, there are times that the shipper ( Postal or Federal Express) may damage an order. If that occurs, call the proper SHIPPER and request an inspection of the damaged order. Keep the products in the same packaging as shipped and the same box. Once you have received a confirmation or damage inspection number from the proper shipper, contact our store and request a replacement.
All orders are considered final especially, hops, yeast, grains, books, magazines, any liquid item, or prepackaged beer or wine kits, etc. THESE ITEMS ARE CONSIDERED NON-REFUNDABLE AND NO STORE CREDITS ARE ISSUED We will give a 90% refund (10% restocking fee) on items returned that accompany a sales receipt within 30 days of shipping except for those items listed above. If the order does not accompany a receipt we can only issue a store credit for 90% of the cost of the item at the time of return.